2018 National Volunteer Welfare and Efficiency Survey Results


The 2018 Volunteer Welfare and Efficiency Survey attracted responses from almost 6,000 fire service volunteers from across Australia, the survey was run during the months of September and October 2018. This was the third national survey for fire service volunteers, the survey provides evidence, quantitative and qualitative data on matters of importance to volunteers. The Volunteer Welfare and Efficiency Survey was established by Volunteer Fire Brigade’s Victoria (VFBV) in 2012 and was endorsed by CAVFA in 2016 to be expanded to allow fire service volunteers from across Australia to take part. 

The 2018 survey results show that consistently across all participating fire services, volunteer expectations are closest to being met at their local brigade level. The areas of the survey that focus on recruitment and retention and people management at brigade level have the smallest gaps between volunteer expectations and performance. Volunteer expectations are furthest from being met in the area of consultation and being involved in decision-making at a corporate and regional level within agencies. Training is a second key area with a large gap between volunteer expectations and performance of agencies, it is clear from the results that fire service volunteers would like to see more opportunities for training in the areas of people management, brigade management, conflict resolution and mentoring. Volunteers also feel that there are not enough training opportunities provided by agencies in formats, at times and at locations that make it easy for me to participate. 

Volunteer associations who participated in the 2018 National Volunteer Welfare and Efficiency Survey were: 
  • NSW Rural Fire Service Association (RFSA) 
  • Rural Fire Brigades Association Queensland (RFBAQ) 
  • Tasmanian Volunteer Fire Brigades Association (TVFBA) 
  • Volunteer Fire and Rescue Services Association of WA (VFRSA) 
  • Volunteer Fire Brigades Victoria (VFBV) 

To download a copy of the 2018 Volunteer Welfare and Efficiency Survey National Report click the link below.

The 2019 National Volunteer Welfare and Efficiency Survey will be running again in later in the year, keep an eye out for your volunteer association promoting the survey and take part to ensure that your voice is heard.  

Download 2018 Volunteer Welfare and Efficiency Survey

(2018-volunteer-welfare-efficiency-survey-national-report-web.pdf)

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