2017 Volunteer Welfare and Efficiency Survey – National Results


The results of the 2017 Volunteer Welfare and Efficiency Survey are largely consistent with the outcomes of the 2016 Volunteer Welfare and Efficiency Survey. It is clear that fire service volunteers are least satisfied when in the areas which are the responsibility of the corporate level of their agency. 

On a positive note, fire service volunteers are most satisfied with performance where the responsibility lies with the local brigade. 

 Volunteer Satisfaction 
  •  83% of respondents to the survey indicated that they are satisfied with their volunteer role. 
  •  89% of respondents indicated that they intend to continue in their volunteer role 
  •  83% of respondents would recommend being a fire services volunteer to others 
  •  In contrast, only 64% of fire service volunteers are satisfied with how they are treated by their agency. 

Which expectations are closest to being met? 

The following statements in the survey had the smallest gaps between volunteer expectations and performance: 
  • There are no barriers to the roles women can occupy in my brigade. 
  • People from all cultural backgrounds, different religious, political and personal beliefs are all made welcome at my brigade. 
  • The environment at my brigade is volunteer-friendly, welcoming to new members and creates good morale.
  • I feel the time I devote to [Agency] is productive and worthwhile. 
  • New volunteers are actively supported to allow them to turn out to incidents within a reasonable time of joining the brigade. 
  • Volunteers are effectively consulted and involved in decision making at brigade level. 
  • New volunteers in non-response roles are actively supported to allow them to contribute in my brigade within a reasonable time of joining. 
  • Workplace bullying is not tolerated in brigades of which I have been a member. 

Where does priority action need to be taken? 

The following statements in the survey, has the biggest gaps between volunteer expectations and performance: 
  • Volunteers are effectively consulted and involved in decision making at [Fire Service] corporate level 
  • [Agency] provides enough training opportunities in formats, at times and at locations that make it easy for me to participate. 
  • Volunteers are effectively consulted and involved in decision making at local District/Regional level. 
  • [Agency] provides good leadership training for volunteers in people management, brigade management, conflict resolution and mentoring. 

A copy of the 2017 Volunteer Welfare and Efficiency Survey National Report is available to download below and the 2016 Volunteer Welfare and Efficiency Survey National report is available here. 

Download 2017 Volunteer Welfare and Efficiency Survey National Report

(2017volunteerwelfareandefficiencysurvey-nationalreport-volunteerfireservices-web-final.pdf)

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